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Cancellation of Order by Buyer / User
Cancellation of order within 6 hours without penalty, except the 4% Bank Charges. After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number:

General Scenario
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by and accept decision regarding the cancellation.

Cancellation of Order by Colors by India
Colors by India reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and / or payment been received. The 100% payment shall be refunded and the user shall be informed of the same.

If a non-delivery or delivery occurs due to a mistake by the user (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Colors by India for re-delivery shall be claimed from the buyer / user.

Replacement / Return Policy by

In 7 days from date of shipment except the following:
Item that have been used or opened.
An item not returned in the condition it was received.
Any item received by us in a damaged condition.
Items sourced of delivered outside India.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that;
The item may be damaged during transit
Or there might be a manufacturing defect
Or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. The expenses related to sending it back to us like shipping charges, insurance charges and duty charges if any have to be paid by the buyer. No returns or replacement will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us you order number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Return / Refund Policy by

Cases of goods unavailability, we will try to give you best possible alternatives, but at the end choice of customer will be final. If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands. 100% refund will be given, if product is not available or we are not able to ship the products. For courier products, if the delivery address is out-side the service area, then only 100% refund will be given.

Case of customer demanding refunds
No Returns / Replacements Allowed - Returns or replacements are not accepted due to all product is make to order.